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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 

30 Day Money Back Guarantee and Return Policy


Office Furniture Today offers a 30 day Money Back Guarantee on all in-stock products purchased from our website. If for any reason you wish to return your order, contact us at 888-897-9767 or email us at customer.service@officefurnituretoday.com for a return authorization number (RMA). We will arrange a pickup of the item at your home or business. All returned items must be in original, resalable condition (i.e. original product box, product packing, product manual, etc) and be returned in their original packaging. Please make sure you save all shipping boxes and packaging. Once we receive the item we will refund your original purchase price minus the return shipping charges. All returns must have a return authorization number visible on the outside of the package or the shipment will be refused and returned to the sender.

This policy only applies to returns orders of  in-stock products. All returns of more than five chairs will be subject to a 35% restocking fee in addition to the return shipment fees. Special order chairs cannot be returned. This includes chairs ordered under Global’s 5 Day Direct program.

We reserve the right to bill you for shipping charges on refused shipments that are not damaged or shipments returned due to bad addresses.
 
Order Cancellations

An order can be canceled until the product actually ships. Once the product ships from the manufacturer, any returns fall under our standard return policy.
 
 
Freight Damage Procedures

All of our products ship FOB factory or warehouse. Damaged merchandise will be repaired or replaced at our discretion.

Freight Shipments
Please make sure you inspect the shipment for damage. It is your responsibility to inspect the shipment for freight damage before you accept the delivery. The delivery driver must wait while you inspect the shipment. If the driver does not agree to wait while you inspect the delivery, note this on the bill of delivery. If the packages have been damaged in shipment or you suspect it has been damaged in shipment, request that the boxes be opened for inspection or refuse the shipment.
 
If you see any damage to the boxes write "Packaging Damaged" on the freight bill. Once the product has been unpacked if you see any damage of the product, write "Product Damaged" on the freight bill and contact us by email or phone within 24 hours.

In all cases of damaged or potentially damages shipments, you must contact us within 48 hours in order to support any potential claim for damages.

UPS/FedEx Shipments
Contact us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.

Fabric Selections
Computer monitors rarely show the exact tone and color of a selection. If you have any doubts about color matching, please request free color samples prior to placing your order to ensure proper color selection.
 
Special Orders
Please be sure of your features color and fabric selection on all special orders as manufacturer special orders may not be returned.
 

Warranties


Manufacturer’s warranties vary on individual product lines. Please review your product manual for specific warranty periods. If your item is found to be defective within the warranty period, replacement parts will be shipped to you by the respective manufacturer. Our chairs are designed and rated for standard 40 hour work week by persons weighing 250 lbs or less except for special 24/7 and heavy duty rated products.

Please review the manufacturer’s warranty page for complete details



When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.