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Shipping and Returns
30 Day Money Back Guarantee and Return Policy
 

Office Furniture Today offers a 30 day Money Back Guarantee on all in-stock chairs purchased from our website. If for any reason you wish to return your chair, contact us at 888-897-9767 or email us at customer.service@officefurnituretoday.com for a return authorization number (RMA). We will arrange a pickup of the item at your work or business. All returned items must be in original, resalable condition (i.e. original product box, product packing, product manual, etc) and be returned in their original packaging. Please make sure you save all shipping boxes packaging. Once we receive the item we will refund your original purchase price minus the return shipping charges. All returns must have a return authorization number visible on the outside of the package or the shipment will be refused and returned to the sender.

This policy only applies to returns orders of single in-stock chairs. All returns of more than five chairs will be subject to a 35% restocking fee in addition to the return shipment fees.

Special order chairs cannot be returned. This includes chairs ordered under Globalís 5 Day Direct program.

We reserve the right to bill you for shipping charges on refused shipments that are not damaged or shipments returned due to bad addresses.

All furniture deliveries are insured against damages and manufacturerís defects and will be replaced at no cost. Damaged items may be repaired or exchanged at our discretion.
Free Shipping Policy
 
Certain products on our site are eligible for free shipping dock to dock within the continental United States. Shipping is available only within the contiguous 48 states. We do not ship to any P.O. boxes, international addresses or APO/FPO addresses.
 
UPS and FedEx Ground
Most of our chairs are are shipped via UPS or Fed-X Ground and are eligible for free shipping. Chairs that are shipped via UPS or FedEx Ground will typically be left at your door if you are not present at the time of delivery. Leaving the items is a policy/procedure of the local delivery service and not under the control of Office Furniture Today.
 
Freight Deliveries
Certain items (as noted on the product detail page by Freight Deliverable Only) are too large to be shipped by UPS or Fed-X. These items will be delivered via common carrier truck line. Freight/common carrier deliveries will be setup by phone appointment and delivery window. All freight class deliveries are shipped dock to dock or you have the option to chose delivery and installation via HomeDirect which is calculated based on the total shipping weight of the order. 
 
Our HomeDirect deliveries and installations include moving the furniture into the room (including up to 2 flights of stairs), assembling the furniture, positioning the furniture and removing the packing.
 
Freight or common carrier dock to dock shipping to a business require a loading dock and for you or your representatives to move them off the truck. The drivers in this shipping method are not required and in some instances prohibited to assist in unloading.
 
Please note any special needs or shipping instructions for the delivery in the comments field on your order.

Large quantity orders (usually more than 5 items) are shipped via common carrier and may require a few extra days for delivery.

All items are shipped unassembled or partially assembled unless noted otherwise.

Shipping Damages
  All products ship FOB factory or warehouse. Damaged merchandise will be repaired or replaced at our discretion. 

Please make sure you inspect the shipment for damage. It is your responsibility to inspect the shipment for freight damage before you accept the delivery. The delivery driver must wait while you inspect the shipment. If the driver does not agree to wait while you inspect the delivery, note this on the bill of delivery. If the packages have been damaged in shipment or you suspect it has been damaged in shipment, request that the boxes be opened for inspection or refuse the shipment.
 
If you see any damage to the boxes write "Packaging Damaged" on the freight bill. Once the product has been unpacked if you see any damage of the product, write "Product Damaged" on the freight bill and contact us by email or phone within 24 hours.

In all cases of damaged or potentially damages shipments, you must contact us within 48 hours in order to support any potential claim for damages.

UPS/FedEx Shipments
Contact us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.