All chairs and casegoods are covered under their respected
manufacturer's warranty. If a chair is damaged, please send details and
photos to sales@officefurnituretoday.com and we will reach out to the
manufacturer on your behalf.
All orders are final.
An order can be canceled 24 hours within notice. All Global chair orders are final once the order is placed. Global will not cancel chair orders once they are put into production. Once the product ships from the manufacturer, any returns fall under our standard return policy.
Freight Damage Procedures
All of our products ship FOB factory or warehouse. Damaged merchandise will be repaired or replaced at our discretion.
Freight Shipments Please make sure you inspect the shipment for damage. It is your responsibility to inspect the shipment for freight damage before you accept the delivery. The delivery driver must wait while you inspect the shipment. If the driver does not agree to wait while you inspect the delivery, note this on the bill of delivery. If the packages have been damaged in shipment or you suspect it has been damaged in shipment, request that the boxes be opened for inspection or refuse the shipment.
If you see any damage to the boxes write "Packaging Damaged" on the freight bill. Once the product has been unpacked if you see any damage of the product, write "Product Damaged" on the freight bill and contact us by email or phone within 24 hours.
In all cases of damaged or potentially damages shipments, you must contact us within 48 hours in order to support any potential claim for damages.
UPS/FedEx Shipments Contact us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
Fabric Selections
Computer monitors rarely show the exact tone and color of a selection. If you have any doubts about color matching, please request free color samples prior to placing your order to ensure proper color selection.
Special Orders
Please be sure of your features color and fabric selection on all special orders as manufacturer special orders may not be returned.
Warranties
Manufacturer’s warranties vary on individual product lines. Please review your product manual for specific warranty periods. If your item is found to be defective within the warranty period, replacement parts will be shipped to you by the respective manufacturer. Our chairs are designed and rated for standard 40 hour work week by persons weighing 250 lbs or less except for special 24/7 and heavy duty rated products.
Please review the manufacturer’s warranty page for complete details
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