30 Day Money Back Guarantee and Return Policy
Office Furniture Today offers a 30 day Money Back Guarantee on all in-stock products purchased from our website. If for any reason you wish to return your order, contact us at 888-897-9767 or email us at customer.service@officefurnituretoday.com for a return authorization number (RMA). We will arrange a pickup of the item at your home or business. All returned items must be in original, resalable condition (i.e. original product box, product packing, product manual, etc) and be returned in their original packaging. Please make sure you save all shipping boxes and packaging. Once we receive the item we will refund your original purchase price minus the return shipping charges. All returns must have a return authorization number visible on the outside of the package or the shipment will be refused and returned to the sender.
This policy only applies to returns orders of in-stock products. All returns of more than five chairs will be subject to a 35% restocking fee in addition to the return shipment fees. Special order chairs cannot be returned. This includes chairs ordered under Global’s 5 Day Direct program.
We reserve the right to bill you for shipping charges on refused shipments that are not damaged or shipments returned due to bad addresses.
An order can be canceled until the product actually ships. Once the product ships from the manufacturer, any returns fall under our standard return policy.
Freight Damage Procedures
All of our products ship FOB factory or warehouse. Damaged merchandise will be repaired or replaced at our discretion.
Freight Shipments
Please make sure you inspect the shipment for damage. It is your responsibility to inspect the shipment for freight damage before you accept the delivery. The delivery driver must wait while you inspect the shipment. If the driver does not agree to wait while you inspect the delivery, note this on the bill of delivery. If the packages have been damaged in shipment or you suspect it has been damaged in shipment, request that the boxes be opened for inspection or refuse the shipment.
If you see any damage to the boxes write "Packaging Damaged" on the freight bill. Once the product has been unpacked if you see any damage of the product, write "Product Damaged" on the freight bill and contact us by email or phone within 24 hours.
In all cases of damaged or potentially damages shipments, you must contact us within 48 hours in order to support any potential claim for damages.
UPS/FedEx Shipments
Contact us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
Fabric Selections
Computer monitors rarely show the exact tone and color of a selection. If you have any doubts about color matching, please request free color samples prior to placing your order to ensure proper color selection.
Special Orders
Please be sure of your features color and fabric selection on all special orders as manufacturer special orders may not be returned.
Warranties
Manufacturer’s warranties vary on individual product lines. Please review your product manual for specific warranty periods. If your item is found to be defective within the warranty period, replacement parts will be shipped to you by the respective manufacturer. Our chairs are designed and rated for standard 40 hour work week by persons weighing 250 lbs or less except for special 24/7 and heavy duty rated products.
Please review the manufacturer’s warranty page for complete details |
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