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Shipping and Returns
Free Shipping Policy
 
Certain products on our site are eligible for free shipping dock to dock within the continental United States. Shipping is available only within the contiguous 48 states. We do not ship to any P.O. boxes, international addresses or APO/FPO addresses.

UPS and FedEx Ground
Most of our chairs are are shipped via UPS or Fed-X Ground and are eligible for free shipping. Chairs that are shipped via UPS or FedEx Ground will typically be left at your door if you are not present at the time of delivery. Leaving the items is a policy/procedure of the local delivery service and not under the control of Office Furniture Today.

Freight Deliveries
Certain items (as noted on the product detail page by Freight Deliverable Only) are too large to be shipped by UPS or Fed-X. These items will be delivered via common carrier truck line. Freight/common carrier deliveries will be setup by phone appointment and delivery window. All freight class deliveries are shipped dock to dock or you have the option to chose delivery and installation via a quote from highly rated local installation companies.

Freight or common carrier dock to dock shipping to a business require a loading dock and for you or your representatives to move them off the truck. The drivers in this shipping method are not required and in some instances prohibited to assist in unloading.
Please note any special needs or shipping instructions for the delivery in the comments field on your order.

Large quantity orders (usually more than 5 items) are shipped via common carrier and may require a few extra days for delivery.

All items are shipped unassembled or partially assembled unless noted otherwise.

  1. A few geographic areas are excluded due to freight restrictions.
  2. Most chairs are shipped via UPS or FedEx Ground.
  3. Larger chairs, desks and oversized items are shipped at no charge via freight carriers to commercial height truck docks. After receiving your order, we will contact you to review your delivery conditions.
  4. A few geographic areas are excluded due to freight restrictions.

Free delivery varies depending on the manufacturer but for all large deliveries, YOU MUST HAVE A COMMERCIAL HEIGHT DOCK!

Casegoods (Desks, Conference Tables)
  • Some manufacturers have Free Shipping to a Commercial Height Dock.
  • "But I don't have a commercial height dock!"
    • Don't worry! We can ship to a local installer you might use, or we can get a quote for you. Please let us know how to handle your dock situation.
Offices To Go
  • All small OTG chair orders ship via UPS for free. (1-2 chairs)
  • All OTG Casegoods and large chair orders ship free to a Commercial Height Dock.
  • Please notate if you would like curbside delivery, inside delivery, or delivery and installation at the time of order. These are an extra fee from OTG.

Global
  • All Global chairs ship free via UPS to a commercial height dock.
  • "But I don't have a commercial height dock!"
    • Don't worry! We can ship to a local installer you might use, or we can get a quote for you. Please let us know how to handle your dock situation.


Return Policy
  All chairs and casegoods are covered under their respected manufacturer's warranty. If a chair is damaged, please send details and photos to sales@officefurnituretoday.com and we will reach out to the manufacturer on your behalf.

All orders are final.
Shipping Damages
  All products ship FOB factory or warehouse. Damaged merchandise will be repaired or replaced at our discretion.

Please make sure you inspect the shipment for damage. It is your responsibility to inspect the shipment for freight damage before you accept the delivery. The delivery driver must wait while you inspect the shipment. If the driver does not agree to wait while you inspect the delivery, note this on the bill of delivery. If the packages have been damaged in shipment or you suspect it has been damaged in shipment, request that the boxes be opened for inspection or refuse the shipment.
If you see any damage to the boxes write "Packaging Damaged" on the freight bill. Once the product has been unpacked if you see any damage of the product, write "Product Damaged" on the freight bill and contact us by email or phone within 24 hours.

In all cases of damaged or potentially damages shipments, you must contact us within 48 hours in order to support any potential claim for damages.

UPS/FedEx Shipments
Contact us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.